Privacy Policy

1. Information We Collect

When you place an order or use our service, we collect information you provide directly, including your name, email address, order details, and the personal story details you share to create your custom song. We may also collect usage data such as pages visited and browser type through standard web analytics tools.

Specifically: payment details are handled by our payment processor, Dodo Payments; transactional email is sent via Resend; hosting and security logs are kept by our hosting provider; optional analytics (Google Analytics, Meta Pixel) activate only if you consent via our cookie banner.

2. How We Use Your Information

We use the information you provide solely to fulfill your order and deliver your custom song. Your story details are used only by our songwriting team for song creation purposes and are not shared with third parties for marketing. We may use your email to send order confirmations, delivery notifications, and occasionally promotional offers — you may opt out at any time.

3. Data Sharing

We do not sell your personal data. We share information only with trusted third-party service providers who assist in operating our business (payment processors, email delivery services), and only to the extent necessary to provide our services.

Our sub-processors are: Dodo Payments (payment processing), Resend (transactional email), and our hosting provider (Vercel). Each is contractually bound to use your data only to provide services to us.

4. Data Retention

We retain your personal information for as long as necessary to fulfill your order and comply with legal obligations. You may request deletion of your data by contacting our support team.

5. Cookies

We use cookies and similar technologies for essential site functionality (cart persistence, locale preference) and optional analytics. You can manage cookie preferences via your browser settings or our cookie consent tool.

6. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal data. To exercise any of these rights, contact us at the support email listed on our Contact page.

7. Contact

Questions about this policy? Email us at the address on our Contact page. We do not currently maintain a designated Data Protection Officer; any data-protection request sent to us is handled directly by our team.